Welcome to Florist Forest Gate's website. These Terms & Conditions govern the use of our e-commerce services, specifically for online flower delivery within Forest Gate and neighbouring areas. By placing an order through our website, you confirm you have read, understood, and agree to these terms. These terms are designed to ensure a smooth transaction for our valued customers and protect both parties against misunderstandings. Please read them carefully before placing your order.
These Terms & Conditions apply to every customer making purchases for flower delivery via our website, regardless of their location, provided delivery is requested to Forest Gate or any surrounding area within our delivery radius. They outline both your rights as a customer and our obligations as a service provider.
To purchase flowers or related products online, you must follow the ordering process outlined on our website. This involves selecting your desired products, adding them to your cart, and proceeding through checkout. At checkout, you will be required to enter accurate delivery and billing details and ensure all special requests are clear. Please double-check all information before submitting your order, as errors may result in delays or failed deliveries.
You are responsible for ensuring that recipient details, including address, contact number, and access instructions, are accurate and complete. Once your order is submitted, you will receive an automated confirmation email summarising your order. This confirmation does not constitute acceptance; your contract with us arises only when you receive a separate confirmation that your order has been processed and dispatched.
All products and services offered on our website are subject to availability. While we strive to keep our online catalogue up-to-date, on rare occasions items may become unavailable at short notice. In such circumstances, we reserve the right to substitute items for similar products of equal or greater value after attempting to contact you.
Florist Forest Gate accepts payment as outlined at checkout, which may include but is not limited to, major credit cards and debit cards. All payments must be made in full at the time of ordering. Your order will not be processed or dispatched until payment has been successfully received. Prices for products and delivery are clearly stated during the ordering process, and include applicable UK VAT unless otherwise specified.
We take your payment security seriously and employ reputable third-party payment processors. We do not store your full payment card details on our servers. In the event of an unsuccessful payment, you will be notified, and your order will not be fulfilled until cleared funds are received.
If you require a VAT invoice, please indicate this during the ordering process or request one via our contact form after completing your order.
We aim to deliver flowers in Forest Gate and its surrounding areas on the requested date. Delivery timeframes, charges, and area coverage will be detailed at checkout. We endeavour to fulfil all deliveries promptly, but unforeseen delays may occur due to factors outside our control (e.g., severe weather, road closures, or delivery vehicle issues).
It is your responsibility to ensure someone is available to accept the delivery at the selected address. If nobody is available, our delivery staff will follow your specified instructions (such as leaving flowers in a safe place or with a neighbour) where feasible. In cases where redelivery or further instructions are required, additional charges may apply. We cannot be held liable for delays or failed deliveries resulting from inaccurate address information provided at checkout.
Specific delivery times cannot be guaranteed unless agreed in advance for an additional fee and confirmed in writing. Standard deliveries are completed during the working day, excluding public holidays unless otherwise stated.
All flower arrangements and products are subject to seasonal and market availability. While we do our utmost to supply the blooms and colours depicted on our website, slight variations in appearance may occur as flowers are natural products. Should a particular variety be unavailable on your delivery date, we reserve the right to substitute the unavailable item with a similar product of equal or higher value, maintaining the overall style and quality of the bouquet.
If a significant substitution is necessary, we will make every effort to contact you and gain your approval before dispatching the order. If we cannot reach you, we will proceed with appropriate substitutions to ensure timely delivery.
All prices displayed on our website are in British Pounds Sterling and include applicable VAT where stated. We reserve the right to update prices, offers, and promotions at any time, and such changes will not affect orders that have already been completed and paid for.
Occasionally, we may offer special deals or promotional discounts. These offers are time-limited and subject to availability. Discount codes cannot be used in conjunction with other offers unless specifically stated.
If you need to cancel or amend your order, please notify us as soon as possible after placing your order. Due to the perishable nature of flowers and the time-sensitive aspect of most orders, orders may only be cancelled or amended if we receive your request before processing and dispatch has commenced. Once your order is being prepared for delivery, cancellations or major changes may not be possible.
Should you need to cancel or amend an order, contact customer service using the details provided on our website. If your order is eligible for cancellation, a refund will be processed to your original payment method within 7 working days. If preparation has already started or the product has been dispatched, you may not be entitled to a full refund. If you are dissatisfied with the quality or condition of received flowers, please notify us within 24 hours of receipt. We may request photographic evidence to assess your claim and offer an appropriate solution, which may include a replacement or partial refund, depending on the circumstances.
Refunds are not provided for issues caused by incorrect delivery information supplied by the customer or if the recipient fails to receive the delivery after our reasonable attempts. We reserve the right to refuse refunds where claims are found to be fraudulent or unfounded.
We take pride in delivering fresh, high-quality flowers to every customer in Forest Gate and the surrounding areas. If you feel our products do not meet reasonable expectations for freshness and quality, please contact us within 24 hours of delivery to discuss your concerns. In most cases, we can resolve issues quickly, which may include replacement flowers or a partial or full refund, depending on the nature of the problem. We may ask you to provide photos or return the product to help us investigate.
Your feedback is important to us. Formal complaints can be submitted via our online contact form and will be addressed in line with our complaints procedure.
As a customer, you must provide accurate information during the ordering process, including contact details and the delivery address. You are responsible for ensuring the recipient is available at the delivery address on the requested date, and for communicating any special instructions clearly at checkout.
Upon receipt of flowers, it is your responsibility to follow the care instructions provided to maximise their lifespan and quality. We cannot be held responsible for problems arising from incorrect storage, handling, or care after delivery has been completed.
To the fullest extent permitted by UK law, Florist Forest Gate’s liability for any loss or damage arising from, or in connection with, your order shall be limited to the total price paid for the products and services. We are not liable for indirect losses, loss of profits, or consequential damages, or for failures or delays caused by events outside our reasonable control.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability.
We shall not be liable for delays or failures in fulfilling our obligations under these Terms & Conditions where such delays or failures arise from causes beyond our reasonable control. Examples include, but are not limited to: natural disasters, extreme weather, strikes, supply chain interruptions, and acts of government or public authorities.
We comply with UK data protection legislation, including the UK GDPR and Data Protection Act 2018. All personal data collected during the ordering process is handled in accordance with our privacy policy, which is available upon request and is designed to protect your privacy at all times. Your information will never be shared with third parties except as strictly necessary for order fulfilment and legal compliance.
These Terms & Conditions, and any disputes arising in connection with them or our services, are governed by the laws of England and Wales. By ordering through our website, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes that may arise.
We reserve the right to amend these Terms & Conditions from time to time. Updates will be posted on our website and, where appropriate, communicated to you by other means. Continuing to use our services after changes have been made constitutes acceptance of the new terms.
If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be severed, and the remaining provisions will remain in full force and effect. No waiver by us of any breach of these terms shall be deemed a waiver of any subsequent breach and does not affect the validity of any part of these Terms & Conditions.
Should you have any questions or concerns regarding your order, these Terms & Conditions, or the services we provide, please use the contact form available on our website. Our customer service team will endeavour to resolve any issues promptly. These terms apply equally to all customers within Forest Gate and the areas surrounding. Thank you for choosing Florist Forest Gate for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 64 Upton Ln, Forest Gate, London, E7 9PA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Forest Gate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Forest Gate.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
