Florist Forest Gate takes pride in delivering premium quality fresh flowers backed by outstanding local service. As your trusted florist serving Forest Gate households and businesses, your complete satisfaction is at the heart of everything we do. This policy outlines how we handle returns, refunds, and complaints to ensure every order meets our exceptional freshness standards and your expectations.
We thoroughly inspect every bouquet and arrangement before local delivery. However, in the rare event your flowers arrive visibly damaged, wilted, or do not reflect their intended quality, please notify us immediately upon delivery. To help us resolve the issue swiftly, we ask you to retain the flowers in their original packaging and, if possible, take clear photos of the damaged items. We are committed to offering a prompt resolution for such cases.
Every bouquet at Florist Forest Gate is prepared using only the freshest flowers available. We guarantee that your flowers will remain fresh and vibrant for at least five days from the date of delivery when cared for according to our care instructions. Should you find the flowers are not fresh within this window, please reach out to us so we can investigate and provide an appropriate solution.
Customer happiness is our priority. If your order does not meet the advertised standard of freshness, arrives damaged, or if there has been an error in the items received, we will always offer you the following options:
In most cases, we aim to resolve your request within two working days. Please provide your order details and a brief description of the issue so our team can assist you promptly.
We value open communication and aim to resolve any complaints in a fair and timely manner. If you are dissatisfied with any aspect of our service or your floral arrangement, please contact us as soon as possible after receiving your order. All complaints are handled confidentially and investigated thoroughly by our management team.
During the complaints process, we may request additional information to better understand and resolve your issue. You will be kept informed of our progress and offered appropriate compensation or a suitable solution where necessary. Our goal is always to make things right so that you can enjoy beautiful, fresh flowers and friendly local service from Florist Forest Gate.
As a locally trusted florist, we are proud to serve both homes and businesses throughout Forest Gate and the surrounding neighborhoods. Our reputation is built on providing fresh flowers combined with honest, reliable service. Thank you for choosing Florist Forest Gate – we are committed to delivering happiness, one bouquet at a time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
